Frequently Asked Questions

Counselling offers you dedicated time to talk about your mental health, general life challenges, or specific difficulties. It provides a space for you and your counsellor to explore difficult experiences and learn practical skills to support positive change in various areas of your life. When both the client and counsellor are actively engaged, counselling has been shown to improve mental wellness and reduce distressing symptoms.

​An Intake is a 15-minute complimentary meet and greet held over the phone or by video with a counsellor you are interested in connecting with. This is not a therapeutic session, however, you are encouraged to ask questions about the therapeutic process and take the opportunity to get a sense of the counsellor. We have a dedicated and diverse team who can help refer you or continue with the counselling process. 

In addition to providing lower-rates , our licensed counsellors offer discounts to students and adolescents. 

Some insurances do allow us to direct bill which are are happy to do, however, please know that most insurances companies require you to pay and submit the receipt we provide you for reimbursement. 

We are a full service and student provided counselling Centre meaning that the cost is dependent on the counsellor you choose their rates and availability.

For Example:

• Fully licensed therapists start at $120.00

• Provisional Psychologist and Senior clinical Counselor is $160

• Student and adolescent rates start at $80.00 

Our dedicated and professional students providing therapy have a rate of "pay what you can"  with most people paying anywhere between $50-$85 per-session.​

​All our graduate students and professional counsellors are in accredited programs and members of the Canadian Counselling and Psychotherapy Association (CCPA). Student Counselors practice are accompanied by qualified and accredited supervision.

We also offer highly experienced and fully licensed Counsellors who have impressive credentials such as "Registered Clinical Counsellors"  and "Alberta Provisional Psychologist". 

They do! Absolutely! ​​Throughout their schooling they have been trained and taught to respond to individuals through various courses. What they don't necessarily have is the experience putting it all together as our Centre provides them with continued supervision.

All the students at the CSC have been vetted for foundational skills that support the safe and ethical practice needed to start and complete sessions. They don't have the experience yet. But they do have the skills to provide you with a supportive counselling experience. 

Sometimes people don't vibe and that is OKAY. Here at the Centre we do our best to support you, even if it means to refer you to someone who could be a better match. We encourage all of our clients to talk with their Counsellor to navigate any likes and dislikes,  or counselling challenges that have arose in the past. You are always welcome to reach out to Ryan our director who is happy to further assist you.

Here at the Counselling Support Centre we pride ourselves on ethical practices and high standards of care we give to our client. All of our counselors adhere to the Canadian Counselling and Psychotherapy Association (CCPA) of Ethics and Standards of Practices. Furthermore, our resident Provisional Psychologist follows the College of Alberta Psychologists (CAP) standards of practice and care. 

The CSC provides direct (in-session) and indirect (after session) supervision of students and the sessions that they complete. With a clients permission a supervisor will either be present (one way mirror concept) during the session to observe the counsellor, or the session will be recorded to provide supervision of the session after it is completed. All recordings will be kept confidential and will be erased as supervision is completed. The supervisor provides, support through teaching of skills, observation of counsellor strengths and supporting client desires for outcomes in session. The supervisor works for both the client and the supervisee.